Email Marketing Business Blogging

GOOD email marketing is like mastering the 15-second soundbite

May 3rd, 2005

by Stephan Spencer

Here’s a startling bit of research, done by EmailLabs and written up in MarketingSherpa, for all of you folks responsible for crafting email campaigns and newsletters:

This [past] fall tens of millions of emails from permission mailers were tested for a brand new metric: actual read time.
Turns out 15-20 seconds was the average. Consider the last email campaign or newsletter you sent. Could a typical reader skim the entire thing, digest the graphics, and decide to click on the best item for them in just 15-20 seconds?

Yes, people. You read that right. The read time of your precious prose is, on average, a lousy 15 seconds… 20 seconds, tops!

You labor so hard over that e-newsletter: spending countless hours writing it, then perfecting it, then testing it, then further refining it… and to what end? The bloody inconsiderate recipient spends a mere 15 seconds absorbing it! How rude!

So, what to do? Email marketers must become masters of the 15-second soundbite. The conventional wisdom in email marketing of short sentences, short paragraphs, placing the call-to-action so it appears above-the-fold in the preview pane, etc. etc. just won’t come close to cutting it any more.

Based on this study, I’ve been totally rethinking how we’re doing our regular “communiques” to our clients & partners. Perhaps we should ditch our current approach of a roughly-monthly, short-and-sharp 400-word e-newsletter? I think we’ll test another approach: where I strive to deliver a single idea or tip that offers real value to the recipient and coaxes that person into engaging in a dialogue with me — within a mere 80 words! (This paragraph, including this parenthetical note, is 80 words.)

Bite-sized chunks of relevant advice, personalized to that individual client’s situation, sent on more regular intervals than our current “communique”… Sound like a plan? (Actually it sounds like an extranet blog, but done less frequently and delivered via email instead of RSS.)

Spread the word: delicious this:GOOD email marketing is like mastering the 15-second soundbite digg this:GOOD email marketing is like mastering the 15-second soundbite spurl this:GOOD email marketing is like mastering the 15-second soundbite furl this:GOOD email marketing is like mastering the 15-second soundbite reddit this:GOOD email marketing is like mastering the 15-second soundbite Add to Y!:GOOD email marketing is like mastering the 15-second soundbite

Optimal blog posting frequency

April 26th, 2005

by Stephan Spencer

My friend and colleague Toby Bloomberg of Diva Marketing Blog posed an interesting question to me and a small group of other bloggers whom I hold in high regard (Tris Hussey, Paul Chaney, Wayne Hurlbert, Yvonne DiVita, and Dana VanDen Heuvel). Her question was this:

What is best practice for scheduling posts?
If you’re not going to post 5 days a week, should posts be scheduled consistently for the same days of the week e.g., if you’re posting 3 times a week Monday-Wednesday-Friday? How do you feel about mixing up posting days? One week post M-W-F and the next week post T-TH-F. Or does it really matter? For the most part are the only blogs that are doing a consistent schedule the networks?

What a great question! And what great answers from the group. So great, in fact, that it evolved into a podcast group Skype-conference call that we conducted just yesterday. The 53-minute audio recording should be ready soon. I’ll post it when it is.

In the meantime, my take on the issue is this: as far as retaining your readers, frequency is not nearly as important as recency. A couple weeks of inactivity makes the reader feel like nobody’s home. Conversely, having the latest post be only a day old makes the blog appear “fresh”. Personally, I don’t like keeping feeds in my newsreader that haven’t had recent activity.

It also depends on the type of blog you have. A “writer’s blog” (as defined by Seth Godin) doesn’t need the same level of recency or frequency as a “news blog” (also defined by Seth in the same post).

Relevance overrides both recency and frequency. Searchengineblog.com recently posted (paraphrased) “I’m going to stop posting about SEO for several months but I’ll post about my vacation”. Making such an announcement wrecks even more havoc on recurring readership levels than two months of inactivity, because the blogger is in a sense inviting his readers to unsubscribe from his RSS feed. After all, how many of them would want to read irrelevant I’m-touring-the-world posts? My guess, in this time-pressed world of ours, is not very many.

As far as gaining new readers, the trick is getting noticed by the “connectors” (using Malcolm Gladwell’s terminology) in the blogosphere and then getting them to link to you. Again, this isn’t necessarily an issue of frequency. One blogger could post to his/her blog once per week and be more successful at getting coverage by A-list bloggers than a prolific blogger who posts many times per day. This could be achieved a number of ways. Linking to other bloggers can get you noticed by them. Mentioning their names could get you noticed by them (see my recent post where I described the name dropping tactic). Already having some of them as friends helps too. ;-)

A lot of the blog entries floating around in the blogosphere strike me as “filler.” I strive to have this blog be filler-free. I only blog when I have something I believe to be valuable for you, my dear readers. I won’t blog about “Adobe acquires Macromedia” unless I can come up with a unique angle that would deliver real value to marketers who read my blog. Unique commentary, I believe, is key to the value proposition. Last week for example I blogged about “how to search engine optimize your podcasts” - something I believe has not been adequately addressed by bloggers. This I’m hoping will get some coverage in the blogosphere because of its uniqueness. “News blogs” can get away with less unique and practical posts than “writers blogs”, but they tend to make up for it with volume - increasing the frequency.

Finally, posting too frequently increases the ephemerality of your blog posts. Mike Davidson made the insightful comment:

“The relative importance of the feed vs. the site depends almost entirely on the ephemerality of the posts. Scoble?Ĵs posts are extremely ephemeral because he a) has so many of them, and b) only comments briefly on each item. Their place in history is rather fleeting, in other words. In the case of a more traditional blog, you have far fewer posts with more in-depth writeups. In this case, the site is of utmost importance and the feed is merely a notification technology.”

With all that said, Wayne Hurlbert has an interesting case study to share of how he doubled his blog traffic by doubling the number of posts per day from one to two. Have a read. (Paul Chaney makes the point that “every blogger is different, the way we write is different, and our personalities are different,” so there’s no right or wrong answer here and of course your mileage will vary.)

Bottom line of all this: the blogosphere is still the Web and the basic online marketing principle of testing everything, rather than just believing whatever I say, still applies.

Spread the word: delicious this:Optimal blog posting frequency digg this:Optimal blog posting frequency spurl this:Optimal blog posting frequency furl this:Optimal blog posting frequency reddit this:Optimal blog posting frequency Add to Y!:Optimal blog posting frequency

Getting noticed in the blogosphere part 2

April 22nd, 2005

by Stephan Spencer

As a follow-on to yesterday’s post about getting your blog noticed by influentials, i.e. A-List bloggers, I thought I would describe a scenario just recently presented to me.

I have been asked by analyst Shar VanBoskirk of Forrester Research if I would be willing to blog about their upcoming boot camp on integrated marketing on May 5. It’s a full-day intensive workshop being held at their offices in Cambridge. I said “Sure, I’d be happy to mention it, but I don’t think it will get picked up by other bloggers and thus it won’t spread through the blogosphere.” So the effectiveness of such a promotion strategy is limited.

A-List bloggers, like everyone else, are forever tuned in to the station “WII-FM” - What’s In It For Me. As such, Forrester’s message would be much more contagious, if there was a “free prize inside,” so to speak, for the bloggers who read my boot camp “plug.” In other words, the way to spread the word about the Forrester boot camp is for Forrester to make an irresistible, exclusive offer to bloggers who blog about the boot camp.

For example, what if Forrester gave away some exclusive piece of research that normally only their clients have access to? It doesn’t have to be an entire report, just something exclusive and something bloggable. Like a “scoop” on an upcoming report. Or a synopsis of key points or perhaps a mini report. Now what if the bloggers who blog about this integrated marketing boot camp get access to this exclusive information as part of the deal? In fact, what if Forrester Research turn this into an ongoing program, kind of like how Microsoft is wooing influential bloggers with their “Search Champs” program (where they hand-pick influencers and fly them to Redmond to wine-and-dine them and to discuss how Microsoft might improve their MSN search engine).

Hmm… “Forester Research Champs.” Sure, they’d be buying off bloggers. But everybody would win, including blog readers. Bloggers get access to exclusive research early and often - as long as they agree to blog about Forrester. It is an interesting proposition. Forrester, what do you think?

Spread the word: delicious this:Getting noticed in the blogosphere part 2 digg this:Getting noticed in the blogosphere part 2 spurl this:Getting noticed in the blogosphere part 2 furl this:Getting noticed in the blogosphere part 2 reddit this:Getting noticed in the blogosphere part 2 Add to Y!:Getting noticed in the blogosphere part 2

Business Blogging Teleconference

April 14th, 2005

by Stephan Spencer

Originally published in MarketingProfs

What happens when Netconcepts’ president Stephan Spencer gets such blogging and marketing luminaries together over the phone as Seth Godin, Doc Searls, Robert Scoble, Shel Israel, Steve Rubel, Debbie Weil, BL Ochman and Toby Bloomberg? An amazing discussion about the possibilities and future of marketing blogs, that’s what! Produced by MarketingProfs.com.

Read the Executive Summary: part 1 and part 2

Download the Transcript: PDF (600 K)

 
icon for podpress  Business Blogging Teleconference: Play Now | Play in Popup | Download

Spread the word: delicious this:Business Blogging Teleconference digg this:Business Blogging Teleconference spurl this:Business Blogging Teleconference furl this:Business Blogging Teleconference reddit this:Business Blogging Teleconference Add to Y!:Business Blogging Teleconference

Move over Blogs: Here come Podcasts

March 22nd, 2005

by Stephan Spencer

Originally published in MarketingProfs

Think what audio books on tape did for the road warrior—turning our cars and airplane seats into mobile universities. Podcasting has the same capacity to change the way we learn and take in new information.

Continue reading »

Spread the word: delicious this:Move over Blogs: Here come Podcasts digg this:Move over Blogs: Here come Podcasts spurl this:Move over Blogs: Here come Podcasts furl this:Move over Blogs: Here come Podcasts reddit this:Move over Blogs: Here come Podcasts Add to Y!:Move over Blogs: Here come Podcasts

Will Blogs Become the Ultimate Marketing Tool?

March 3rd, 2005

Originally published in MediaPost

The once neutral territory of the blogosphere is enticing corporates who have awoken to the fact that business blogging entails relatively low startup costs. It’s potential for ROI hasn’t been ignored either.

Continue reading »

Spread the word: delicious this:Will Blogs Become the Ultimate Marketing Tool? digg this:Will Blogs Become the Ultimate Marketing Tool? spurl this:Will Blogs Become the Ultimate Marketing Tool? furl this:Will Blogs Become the Ultimate Marketing Tool? reddit this:Will Blogs Become the Ultimate Marketing Tool? Add to Y!:Will Blogs Become the Ultimate Marketing Tool?

Audience Development and the Internet

Circulation and the Internet: Co-hosted by American Business Media and National Trade Circulation Foundation, Inc. — New York City

February 8th, 2005

Panelist: Brian Klais

  1. The benefit of the internet to your circulation/audience development efforts, and how important it is to your company
  2. How to use email to renew or acquire new subscribers
  3. E-mail tests - what’s working, what’s not working
  4. Search engine marketing - what are you using and how is it working
  5. Banner ads - are they working, what have you changed, where do you have them
  6. How has can spam effected your subscription efforts? How has it effected your list rental activities? How has it effected your use of outside lists for subscription promotion?
  7. Web agents - are they still working?
  8. Blogs - are they a source of names? How can we get subscription information onto a blog?
  9. Email files - do you have separate files for circulation, web casts, eNL, or a combined database for all? Advantages and disadvantages for each.

Gloria Adams, Pennwell - Moderator
Laura Wilson, NEJM - Panelist
Sean Fulton, GCN Publishing - Panelist
Brian Klais, Netconcepts - Panelist

Spread the word: delicious this:Audience  Development and the Internet digg this:Audience  Development and the Internet spurl this:Audience  Development and the Internet furl this:Audience  Development and the Internet reddit this:Audience  Development and the Internet Add to Y!:Audience  Development and the Internet

Email address harvesting and opt-out: Do the crime, do the time

January 21st, 2005

by Stephan Spencer

Most email marketers agree that ethically, email address harvesting and sending unsolicited opt-out messages are taboo and should be avoided. I of course agree. It’s always fun to talk ethics, but let’s bring the discussion to a practical level. I contend that harvesting and opt-out are both impractical for legitimate email marketers.

Let’s look at why…

Harvesting of email addresses from the Web will inevitably pick up “honeypot addresses” that will end up in your opt-out database. A honeypot is an email address hidden in the page somewhere where no one will click on it, but email harvesters will still capture it. Any emails received at the honeypot address will then get the IP address of the sending mail server “blackholed” for a period of time, so that emails to other addresses on the receiving email server will not get delivered.

Frequently the ethical question is posed as to whether the opt-out email is spam if the content is squeaky clean. The answer is an unequivocal YES. It’s still spam because you do not have a prior business relationship with the recipient, you were not granted permission by the recipient in advance, and your email is unsolicited. It doesn’t have to be “bulk” to be spam. Spam is spam to the recipient regardless of whether you sent 100 or a million; it’s immaterial to the recipient what is going on outside of their inbox. And spam does not need to be a sleazy message to be considered spam. A church could “spam” people with donation requests by email if they are unsolicited.

So back to the practicality and repercussions for a moment… Imagine this: you send out unsolicited emails requesting people to opt-in and you have no prior business relationship with them. Some of them inevitably will report you to SpamCop. Your ISP will be notified by SpamCop, and they will need to either give you the boot or justify in a response to SpamCop why you don’t deserve the boot. ISPs take SpamCop very seriously, as they don’t want their SMTP servers blacklisted. More than a couple SpamCop complaints and your ISP is going to be very grumpy with you.

So in all, this whole approach is quite an impractical one. Spammers must be very good at hiding their tracks (e.g. by sending spam out through “zombies” which are PCs compromised by viruses/trojans) or must ‘move house’ constantly. Unless you’re willing to live like that too, you’ll find that the email harvesting and opt-out approaches will burn you.

Spread the word: delicious this:Email address harvesting and opt-out: Do the crime, do the time digg this:Email address harvesting and opt-out: Do the crime, do the time spurl this:Email address harvesting and opt-out: Do the crime, do the time furl this:Email address harvesting and opt-out: Do the crime, do the time reddit this:Email address harvesting and opt-out: Do the crime, do the time Add to Y!:Email address harvesting and opt-out: Do the crime, do the time

Google Desktop security holes?

December 16th, 2004

by Brigitte Capp

It seems a small tick-box is causing a few ructions in the world of Google Desktop. Which tick box you may ask? The one where Google Desktop, by default, indexes secure web pages.

This ‘feature’ of Google Desktop results in GD indexing and caching secure files such as internet banking pages and web-based email pages that are viewed by the user. The index isn’t providing the passwords to access these, but the pages viewed by the user once the password prompt is passed.

These cached files have previously been somewhat buried in windows, but with them easily available to GD there are obvious security concerns. For example, try a search for ‘compose’ on Google Desktop if you have used web-based email recently and you may be surprised at what GD indexes and caches.

While the tech news sites argue over whether this is or isn’t a security threat, it’s clear Google overlooked an obvious user concern when they left that GD option on by default.

It makes one wonder what secrets may be buried deep in the Google web index, just waiting for some intrepid searcher to discover!

Spread the word: delicious this:Google Desktop security holes? digg this:Google Desktop security holes? spurl this:Google Desktop security holes? furl this:Google Desktop security holes? reddit this:Google Desktop security holes? Add to Y!:Google Desktop security holes?

Watch Your Language!

November 1st, 2004

by Stephan Spencer

Originally published in Catalog Age

When it comes to breaking through to your customers’ email inbox, it’s getting to be less about what you say and more about how you say it. The spam net that i.merchants must circumvent is getting ever more sophisticated and, dare we say, overzealous. In fact, recent surveys indicate that more than one-third of permission emails that consumers want to receive from trusted sources are being blocked by email filters and corporate firewalls.

Continue reading »

Spread the word: delicious this:Watch Your Language! digg this:Watch Your Language! spurl this:Watch Your Language! furl this:Watch Your Language! reddit this:Watch Your Language! Add to Y!:Watch Your Language!

Pages (13): « First ... « 7 8 9 [10] 11 12 13 »


Related tags

and/or
and/or
and/or
and/or
and/or

Newsletter

Web marketing virtuoso Stephan Spencer, shares a wealth of emarketing experience and hard-hitting, practical advice in our monthly newsletter. It's full of valuable insights...You should subscribe.








Latest posts
Latest comments


Contact Us

HEADQUARTERS
2820 Walton Commons West, Suite 123
Madison, WI 53718 USA
Phone: (608) 285-6600
Toll-free: 888 207-1109

REGIONAL OFFICE
36 Anzac Rd., Browns Bay
Auckland, New Zealand
Phone: (+64) 9 476-4601
infodesk@netconcepts.com